2Nd Line Network Support Engineer (Peterborough)

Randstad Technologies Recruitment; Peterborough; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading IT recruitment company in the UK is seeking a skilled 2nd Line Network Engineer in Peterborough. You'll deliver advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to ensure seamless network operations. The role requires 2-3 years of experience and strong knowledge of Cisco technologies, along with cloud services. This position offers a balanced shift rota and opportunities for career development in a supportive environment.

Benefits

Career development opportunities

Supportive team environment

Balanced shift rota

Qualifications

• 2-3 years' experience in a similar SLA-driven support role.
• Strong technical skills in network troubleshooting and support.

Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis, configuration changes, and device upgrades.
• Collaborate with third-party vendors on critical incidents.
• Support Service Desk and 1st Line Engineers.
• Maintain technical knowledge and accreditations.

Skills

Cisco Switches/Routers

Fortinet

Palo Alto

Checkpoint

Cisco Meraki

HP Aruba

F5

Azure

AWS

Netscaler/F5

Cisco Wireless/SD-WAN/DNAC/ISE/ACI

Job description

2nd Line Network Engineer

Location: Peterborough, UK (2-3 days in office)

Salary: £40,000-£45,000 per annum

Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off

We're looking for a skilled 2nd Line Network Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to keep our networks running smoothly.

Key Responsibilities

• Investigate and resolve escalated technical issues
• Perform log analysis, configuration changes, device upgrades, and backups
• Collaborate with 3rd Line and vendors to resolve critical incidents
• Support Service Desk and 1st Line Engineers
• Maintain technical knowledge and accreditations

Requirements

• 2-3 years' experience in a similar SLA-driven support role
• Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS
• Preferred: Netscaler/F5, Cisco Wireless/SD-WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain

Why Join Us

• Work on cutting‑edge network platforms
• Supportive team environment and career development opportunities
• Balanced shift rota with weekends off mid‑week

If you're a proactive, motivated engineer looking for a role where you can make an impact and grow your technical expertise, we'd love to hear from you.

Apply today and take your next step as a 2nd Line Network Engineer.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.