Senior MSP 2nd/3rd Line Support Engineer

TSR Select; England; Vor Ort; GBP 40.000 - 54.000; Vollzeit

Zusammenfassung

TSR Select is seeking a Senior 2nd/3rd Line Support Engineer to join our established MSP. You will provide hands-on support across a broad client base, owning escalations and delivering robust technical solutions.

The role requires strong experience with end-user support, Windows Server, AD, Microsoft 365, networking and cybersecurity. You will collaborate with teammates to maintain top-tier service standards and customer satisfaction.

Qualifikationen

• Experience in MSP or managed services environment.
• Strong 2nd line support with the ability to handle 3rd line escalations.
• Broad knowledge across end-user support, servers, networking and security.
• Excellent communication and a customer-focused attitude.

Aufgaben

• Provide technical support across a varied client base, resolving complex issues and taking ownership of escalated tickets.
• Troubleshoot end-user hardware, software, Microsoft 365, Windows and desktop-related issues.
• Manage Windows Server environments, Active Directory and related infrastructure.
• Diagnose and resolve network issues involving routers, switches, firewalls, VPNs and connectivity.
• Support Microsoft 365, Exchange, Azure and other core Microsoft technologies.
• Assist with endpoint security, antivirus, access management and cybersecurity issues.
• Troubleshoot and support a range of business applications and software.
• Provide clear communication and a professional, customer-focused approach throughout the support process.
• Work closely with colleagues, sharing knowledge and maintaining high service standards.

Kenntnisse

MSP experience

2nd line support

3rd line escalation

Windows Server

Active Directory

Microsoft 365

Networking

Jobbeschreibung

TSR Select is seeking a Senior 2nd/3rd Line Support Engineer to join our established MSP. You will provide hands-on support across a broad client base, owning escalations and delivering robust technical solutions.

The role requires strong experience with end-user support, Windows Server, AD, Microsoft 365, networking and cybersecurity. You will collaborate with teammates to maintain top-tier service standards and customer satisfaction.