2nd Line MSP Engineer – Hybrid IT Support & Growth

Uptime Solutions Ltd; Crawley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Uptime Solutions Ltd is seeking a 2nd Line Engineer to deliver exceptional IT support services from a hybrid location in Crawley. You will troubleshoot various technical issues for our MSP partners and mentor junior staff while ensuring high uptime levels for client systems.

If you're experienced with Windows Server, VMware, and communication in a team setting, this opportunity offers growth within a supportive environment with flexible working hours.

Qualifications

• Proficient in troubleshooting various technical issues.
• Strong communication skills, both written and verbal.
• Experience with Autotask RMM or PSA is a plus.

Responsibilities

• Deliver 2nd line IT support services.
• Troubleshoot technical issues for clients.
• Log and respond to support tickets.

Skills

Troubleshooting

Communication skills

Analytical skills

Team collaboration

Education

Experience with managed service providers

Tools

Windows Server

VMware

Azure

Microsoft 365

Job description

Uptime Solutions Ltd is seeking a 2nd Line Engineer to deliver exceptional IT support services from a hybrid location in Crawley. You will troubleshoot various technical issues for our MSP partners and mentor junior staff while ensuring high uptime levels for client systems.

If you're experienced with Windows Server, VMware, and communication in a team setting, this opportunity offers growth within a supportive environment with flexible working hours.