2nd Line IT Technician - Onsite & Incident Support

Eurobase People; Glasgow; On-site; GBP 22,000 - 31,000; Full time

Job summary

Eurobase People in Glasgow is seeking an IT Support Engineer to join the team. You will undertake incident and request tasks, working to SLA with Level 3 teams, and support project tasks for internal and external managers. The role requires strong Windows 10/11 skills, familiarity with LTSC/KIOSK options, and a valid UK driving licence to travel between Hub and Spoke locations with an onsite van. Proactive customer service is essential.

Qualifications

• Deep knowledge of Windows 10/11 configuration and registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Complete assigned work within timeframes and support project tasks.
• Communicate with Level 3 teams to highlight major issues.
• Install and configure software and hardware; handle peripherals.

Skills

Windows OS knowledge

ITSM tools (ServiceNow)

SCCM/Active Directory

Networking basics (LAN/WAN/VLAN, VPN)

MS Office proficiency

UK driving licence

Tools

ServiceNow

SCCM

Active Directory

Job description

Eurobase People in Glasgow is seeking an IT Support Engineer to join the team. You will undertake incident and request tasks, working to SLA with Level 3 teams, and support project tasks for internal and external managers. The role requires strong Windows 10/11 skills, familiarity with LTSC/KIOSK options, and a valid UK driving licence to travel between Hub and Spoke locations with an onsite van. Proactive customer service is essential.