IT Technician

Eurobase People; Glasgow; On-site; GBP 22,000 - 31,000; Full time

Job summary

Eurobase People in Glasgow is seeking an IT Support Engineer to join the team. You will undertake incident and request tasks, working to SLA with Level 3 teams, and support project tasks for internal and external managers. The role requires strong Windows 10/11 skills, familiarity with LTSC/KIOSK options, and a valid UK driving licence to travel between Hub and Spoke locations with an onsite van. Proactive customer service is essential.

Qualifications

• Deep knowledge of Windows 10/11 configuration and registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Complete assigned work within timeframes and support project tasks.
• Communicate with Level 3 teams to highlight major issues.
• Install and configure software and hardware; handle peripherals.

Skills

Windows OS knowledge

ITSM tools (ServiceNow)

SCCM/Active Directory

Networking basics (LAN/WAN/VLAN, VPN)

MS Office proficiency

UK driving licence

Tools

ServiceNow

SCCM

Active Directory

Job description

Start/End dates

01/12/2026 - 03/05/2027

Pay Grade/Rate

UMB - £19.33

Location

South Street, Glasgow, G14 0XN

Job Description

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a ?2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Your skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.

UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.

• SC Clearable MUST BE ELIGIBLE