2Nd Line Support

Eurobase People; Glasgow, East Midlands; Sur place; GBP 22 000 - 31 000; Plein temps

Résumé du poste

Eurobase People is seeking an IT Support Engineer for on-site assignments with Computacenter in the UK. You will handle 2nd line incidents, work to SLA targets, install and configure hardware and software, and coordinate with Level 3 teams to resolve major issues.

The role requires Windows OS expertise (Win10/11), ITSM familiarity (ServiceNow), AD/SCCM basics, network fundamentals, a UK driving licence, and active SC clearance. It runs 01/12/2026–03/05/2027 with a pay rate of £19.33 per hour.

Qualifications

• Windows OS (Win10/11) knowledge required.
• LTSC Channels and KIOSK desirable.
• Basic SCCM/AD and ITSM knowledge expected.
• UK Driving Licence and SC clearance required.

Responsabilités

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Be responsible for the completion of assigned works within allocated timeframes.
• Undertake Project Tasks, supporting both internal and external Project Managers.
• Undertake Non Standard Requests tasks to agreed timescales.
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware.

Connaissances

Windows OS knowledge

ITSM/ServiceNow

Networking basics

SCCM/Active Directory basics

2nd line incident handling

Driving licence

SC Clearance

Customer service

Outils

ServiceNow

SCCM

Active Directory

VPN/Remote connectivity

LAN/WAN/DHCP/DNS

Description du poste

Start/End dates 01/12/2026 - 03/05/2027

Pay Grade/Rate: UMB - £19.33

Location South Street, Glasgow, G14 0XN

New Park Place, Derby, DE24 8DZ

End Client - Computacenter

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Your skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.

UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.

• SC Clearance held

Additional Comments (Clearances, special conditions, Briefing call notes etc.)

• SC Clearance must be held and active, currently manager will not take clearable candidates.