SC Cleared 2nd Line IT Engineer – Glasgow (On-site)

Click

Glasgow

On-site

GBP 42,000 - 62,000

Full time

3 days ago

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Job summary

Click in Glasgow is recruiting a SC Cleared 2nd Line Engineer on a contract basis to provide incident resolution, IT support and project task delivery across Hub and Spoke locations. You will handle incidents to SLA, support Level 3 teams and install/configure software and hardware for laptops, desktops, networks and printers.

The role requires strong Windows 10/11 knowledge, Office proficiency, and experience with ITSM (ServiceNow).

Qualifications

Proficient in Windows 10/11 build, configuration and registry settings.
Experience with ITSM tools (ServiceNow) and incident management to SLA.
Basic network understanding (LAN/WAN, DHCP/DNS, VPN).
SCCM and Active Directory experience.
Strong customer-facing skills and flexibility with hours.
Full UK driving license and willingness to travel to locations.

Responsibilities

Undertake incident and request tasks.
Possess 2nd line responsibility for resolving incidents to SLA.
Maintain a 2% incident per month target.
Be responsible for the completion of assigned works within allocated timeframes.
Undertake Project Tasks, supporting both internal and external Project Managers.
Undertake Non Standard Requests tasks to agreed timescales.
Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
Install & configure software and hardware.
Travel to Hub/Spoke locations; UK Driving Licence required.