Second-Line IT Engineer – Onsite Field Support, Glasgow

Click; Glasgow; Presencial; GBP 28.000 - 41.000; Jornada completa

Descripción de la vacante

Click in Glasgow is seeking a 2nd Line Engineer on a contract basis to support hub and spoke locations. You will undertake incident and request tasks, provide 2nd line resolution to SLA, and manage assigned works within timeframes while coordinating with Level 3 teams.

You will handle hardware, network and printer issues, install and configure software and hardware, and travel as required with an onsite van to different sites across the region.

Formación

• Experience in 2nd line IT support and incident management.
• Strong Windows OS knowledge (Win10/Win11) and Office proficiency.
• UK driving licence and willingness to travel to multiple sites.

Responsabilidades

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Undertake Project Tasks supporting Project Managers.
• Handle Non Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve hardware, network and printer problems.
• Install and configure software and hardware.

Conocimientos

Windows 10/11

Microsoft Office

SCCM/Active Directory

Networking LAN/WAN/Wi-Fi

DHCP/DNS/WINS/PXE

VPN/remote connectivity

Microsoft Exchange/Outlook

ITSM ServiceNow

Printers/Peripherals

Driving Licence

Customer service

Herramientas

ServiceNow ITSM

Descripción del empleo

Click in Glasgow is seeking a 2nd Line Engineer on a contract basis to support hub and spoke locations. You will undertake incident and request tasks, provide 2nd line resolution to SLA, and manage assigned works within timeframes while coordinating with Level 3 teams.

You will handle hardware, network and printer issues, install and configure software and hardware, and travel as required with an onsite van to different sites across the region.