SC-Cleared IT Technician - 2nd Line Support

Eurobase People; South Ribble; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Eurobase People is seeking an IT Engineer to manage incidents, support Level 3 tech teams, and resolve hardware/network issues. The role involves installing and configuring software/hardware, maintaining SLA targets, and delivering project tasks across locations within the UK.

Candidates should have strong Windows experience, familiarity with SCCM/AD, ITSM tools like ServiceNow, and a valid UK driving license.

Formación

• Knowledge of Windows 10/11 build, configuration and registry settings.
• Proficiency in Microsoft Office.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory.
• Networking knowledge: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN.
• Microsoft Exchange and Outlook configuration knowledge.
• Peripherals knowledge: printers, displays, docking stations, cameras.
• Familiarity with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Willingness to travel to hub/spoke locations with an onsite van.
• SC Clearance must be held and active.

Responsabilidades

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Undertake Project Tasks supporting internal and external Project Managers.
• Handle Non Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Conocimientos

Windows OS knowledge

IT service models

Customer interface

Travel readiness

Driving license

SC Clearance

Herramientas

SCCM

Active Directory

ServiceNow

MS Outlook

Descripción del empleo

Eurobase People is seeking an IT Engineer to manage incidents, support Level 3 tech teams, and resolve hardware/network issues. The role involves installing and configuring software/hardware, maintaining SLA targets, and delivering project tasks across locations within the UK.

Candidates should have strong Windows experience, familiarity with SCCM/AD, ITSM tools like ServiceNow, and a valid UK driving license.