2nd Line IT Support Engineer (Windows & Networking)

LA International; Barrow-in-Furness; On-site; GBP 26,000 - 38,000; Full time

Job summary

LA International is seeking an IT Support professional for 2nd line incident and request resolution. You will handle Windows 10/11 environments, Office, printing, and network issues while maintaining SLA targets and coordinating with Level 3 teams.

The role requires experience with ITSM tools (ServiceNow), SCCM, Active Directory and flexible hours. A UK driving licence is expected for on-site tasks and site access.

Qualifications

• In-depth knowledge of Microsoft Windows OS (Windows 10/11) including build, configuration and registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within timeframes.
• Undertake project tasks supporting Project Managers.
• Handle Non Standard Requests per timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS

Active Directory

ITSM

ServiceNow

Networking (LAN/WAN/Wi-Fi)

Printer support

Office suite

SCCM

UK Driving Licence

Tools

SCCM

Active Directory

ServiceNow

Job description

LA International is seeking an IT Support professional for 2nd line incident and request resolution. You will handle Windows 10/11 environments, Office, printing, and network issues while maintaining SLA targets and coordinating with Level 3 teams.

The role requires experience with ITSM tools (ServiceNow), SCCM, Active Directory and flexible hours. A UK driving licence is expected for on-site tasks and site access.