2nd Line IT Support Engineer – Windows & Networking

Focus IT Recruitment; Saffron Walden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing IT solutions company in Saffron Walden is seeking an experienced 2nd Line Support Engineer to join their dynamic team. You will manage incoming technical support incidents and maintain customer communications effectively. The ideal candidate should have strong knowledge of Windows, Networking, and server maintenance, along with certifications like CompTIA or MCSA. Experience in a Managed Service environment is advantageous. This role promises opportunities for technical skill development.

Qualifications

• Experience in handling technical support incidents and requests.
• Good knowledge of Windows, Networking, and server operations.
• Familiarity with Managed Service environments is beneficial.

Responsibilities

• Handle incoming technical support incidents and requests.
• Provide updates and maintain ongoing customer communication.
• Assist in the resolution of issues from password resets to server queries.

Skills

Windows Server Maintenance

Networking Protocols

Active Directory

Exchange Server

Education

CompTIA

MCP

MTA

MCSA

MCSE

Job description

A growing IT solutions company in Saffron Walden is seeking an experienced 2nd Line Support Engineer to join their dynamic team. You will manage incoming technical support incidents and maintain customer communications effectively. The ideal candidate should have strong knowledge of Windows, Networking, and server maintenance, along with certifications like CompTIA or MCSA. Experience in a Managed Service environment is advantageous. This role promises opportunities for technical skill development.