On‑Site 2nd Line IT Engineer – Growth & Training

Tailor Made Technologies; Woking; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Training opportunities

Progressive working environment

Birthday off

Flexi health plan cover

Company pension

Job summary

A leading technology provider in Woking seeks a 2nd Line Engineer to join their dynamic team. In this role, you will be the face of the company, responsible for delivering exceptional customer service through effective ticket management, incident resolution, and ensuring customer satisfaction. Ideal candidates will possess strong technical skills in Windows, Active Directory, and Exchange, with a passion for technology and proactive problem-solving. Benefits include training opportunities and a progressive work environment.

Qualifications

• Experience in Windows Desktops and Server configuration/support.
• Proficiency in Microsoft Exchange and Active Directory management.
• Familiarity with service desk ticketing systems is a plus.

Responsibilities

• Provide outstanding customer care and support through efficient ticket management.
• Resolve incidents and requests efficiently, escalating when necessary.
• Manage working queues and prioritize events effectively.

Skills

Service desk ticketing system experience

Windows Desktops configuration and support

Windows Server configuration and support

Microsoft Exchange configuration and support

Active Directory configuration and administration

VMware support experience

ITIL knowledge

Organisational skills

Results driven mindset

Team player

Self-motivated and proactive

Job description

A leading technology provider in Woking seeks a 2nd Line Engineer to join their dynamic team. In this role, you will be the face of the company, responsible for delivering exceptional customer service through effective ticket management, incident resolution, and ensuring customer satisfaction. Ideal candidates will possess strong technical skills in Windows, Active Directory, and Exchange, with a passion for technology and proactive problem-solving. Benefits include training opportunities and a progressive work environment.