2nd Line Support Engineer

Focus IT Recruitment; Saffron Walden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing IT solutions company in Saffron Walden is seeking an experienced 2nd Line Support Engineer to join their dynamic team. You will manage incoming technical support incidents and maintain customer communications effectively. The ideal candidate should have strong knowledge of Windows, Networking, and server maintenance, along with certifications like CompTIA or MCSA. Experience in a Managed Service environment is advantageous. This role promises opportunities for technical skill development.

Qualifications

• Experience in handling technical support incidents and requests.
• Good knowledge of Windows, Networking, and server operations.
• Familiarity with Managed Service environments is beneficial.

Responsibilities

• Handle incoming technical support incidents and requests.
• Provide updates and maintain ongoing customer communication.
• Assist in the resolution of issues from password resets to server queries.

Skills

Windows Server Maintenance

Networking Protocols

Active Directory

Exchange Server

Education

CompTIA

MCP

MTA

MCSA

MCSE

Job description

Focus IT has the pleasure with working alongside a growing IT solutions client.

Our client is hiring a 2nd Line Support Engineer to join their small and dynamic team where you will continue to develop your technical skills.

As the 2nd Line Engineer, you will handle incoming technical support incidents, requests, and changes.

2nd Line Support Engineer provides updates and ensure ongoing customer communication is maintained.

2nd Line Support Engineer will help with the resolution of calls ranging from simple password resets to complex server queries.

You will be an experienced 2nd Line Support Engineer with good knowledge of Windows, Networking.

Typical skills required for the 2nd Line Support Engineer are:

• Server 2003/ 2008/ 2012
• Exchange 2007/ 2010, Active Directory
• Networking Protocols and Microsoft Operating Systems.
• Strong commercial knowledge of Windows Server Maintenance, upgrades and Installations.

You will ideally have any certs or working towards either: CompTIA, MCP, MCA, MTA, MCSA, MCSE.

Any experience working in a Managed Service environment would be great!