Senior IT Support Engineer - 2nd/3rd Line

Perfect Management Limited; Watford; On-site; GBP 28,000 - 38,000; Full time

Job summary

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. The ideal candidate will provide high-quality customer service, diagnose technical problems, and support colleagues. Essential experience includes knowledge of Microsoft operating systems, core infrastructure technologies, and backup solutions. This role requires at least 3 years in a similar position and is intended for candidates living within commuting distance of Watford.

Qualifications

• At least 3 years of experience in a similar role.
• Experience with Microsoft Server and Desktop operating systems.
• Familiarity with backup technologies like Veeam and Acronis.

Responsibilities

• Maintain a high degree of customer service for all support queries.
• Provide telephone, remote, and email support.
• Diagnose and resolve hardware, software, and network issues.

Skills

Microsoft Server and Desktop operating systems

Core Microsoft infrastructure technologies

Backup technologies

Server hardware maintenance

Job description

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. The ideal candidate will provide high-quality customer service, diagnose technical problems, and support colleagues. Essential experience includes knowledge of Microsoft operating systems, core infrastructure technologies, and backup solutions. This role requires at least 3 years in a similar position and is intended for candidates living within commuting distance of Watford.