Hands-On 2nd-Line IT Support Engineer

RedRock Resourcing; Chippenham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Broad exposure across different areas of IT

Opportunity to get involved in projects

Collaborative team environment

Job summary

An established organisation in Chippenham is seeking a hands-on Second Line Support Engineer to support colleagues in the day-to-day running of their IT function. In this user-focused position, you will provide crucial assistance in IT issues, manage support tickets, and contribute to system upgrades. Ideal candidates will have experience in IT service desk environments and be knowledgeable in Microsoft 365, Windows, and Active Directory. Join a collaborative team with opportunities for growth while ensuring systems remain secure and high-performing.

Qualifications

• Experience in an IT support or service desk environment required.
• Ability to manage workload independently and prioritize effectively.
• Comfortable working in a fast-paced, time-sensitive environment.

Responsibilities

• Provide 1st and 2nd line support for IT issues and requests.
• Support users both on-site and remotely.
• Assist with system upgrades and continuous improvement work.

Skills

IT support experience

Microsoft 365 knowledge

Windows expertise

Active Directory knowledge

Windows Server exposure

Azure familiarity

Strong communication skills

Job description

An established organisation in Chippenham is seeking a hands-on Second Line Support Engineer to support colleagues in the day-to-day running of their IT function. In this user-focused position, you will provide crucial assistance in IT issues, manage support tickets, and contribute to system upgrades. Ideal candidates will have experience in IT service desk environments and be knowledgeable in Microsoft 365, Windows, and Active Directory. Join a collaborative team with opportunities for growth while ensuring systems remain secure and high-performing.