2nd Line IT Support Engineer – Networks & Desktop

Focus IT Recruitment; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

A well-established support company in Reading seeks a motivated support engineer to enhance their team. Responsibilities include being the first contact for technical assistance, qualifying customer problems, and providing both on-site and remote support. Ideal candidates will have over 2 years in support roles, strong technical skills, and a commitment to excellent customer service. Competitive salary and career growth opportunities are offered. Commutable from surrounding areas in Berkshire and beyond.

Qualifications

• 2+ years of experience in the support sector.
• Excellent communication and customer service skills.
• Ability to learn new applications and technologies quickly.

Responsibilities

• Act as the first point of contact for technical assistance.
• Qualify and document customer problems.
• Provide on-site and remote support for client networks.

Skills

Windows 7, 8 & 10 Administration & Support

Router configuration

Active Directory Administration

Networking knowledge

Strong communication skills

PC hardware troubleshooting

Microsoft Office applications

Education

Any qualifications such as MCSE, MCSA, MCITP or CCNA

Job description

A well-established support company in Reading seeks a motivated support engineer to enhance their team. Responsibilities include being the first contact for technical assistance, qualifying customer problems, and providing both on-site and remote support. Ideal candidates will have over 2 years in support roles, strong technical skills, and a commitment to excellent customer service. Competitive salary and career growth opportunities are offered. Commutable from surrounding areas in Berkshire and beyond.