2nd Line IT Support Engineer — Windows & AD

TipTopJob; Plymouth; On-site; GBP 41,000 - 50,000; Full time

Job summary

TipTopJob in Plymouth is seeking a capable 2nd Line IT Support Engineer to join a growing internal IT team. The role focuses on delivering high-quality end-user support, troubleshooting complex issues, and contributing to continuous IT service improvements.

You will provide 2nd line support, maintain core infrastructure, and help ensure systems stay secure, reliable and efficient in a busy environment.

Qualifications

• Minimum 4 years of 2nd line IT experience.
• Experience with Windows and Office 365 administration; Active Directory.
• Strong troubleshooting skills and customer-facing communication.

Responsibilities

• Provide 2nd line IT support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third-party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Skills

TCP/IP Networking

DNS

PowerShell Scripting

Active Directory

Group Policy

Windows 11

Office 365

Hardware Support

Printer Support

Troubleshooting

Tools

Hyper-V

Cisco Networking

SQL Server

Job description

TipTopJob in Plymouth is seeking a capable 2nd Line IT Support Engineer to join a growing internal IT team. The role focuses on delivering high-quality end-user support, troubleshooting complex issues, and contributing to continuous IT service improvements.

You will provide 2nd line support, maintain core infrastructure, and help ensure systems stay secure, reliable and efficient in a busy environment.