2nd Line IT Support Engineer

Hunter Selection; Devon and Torbay; On-site; GBP 42,000 - 48,000; Full time

Job summary

Hunter Selection seeks a strong 2nd Line IT Support Engineer to join their growing internal IT function in Plymouth. You will provide second line support to end users, troubleshoot hardware, software and network issues, and contribute to IT service improvements.

You will maintain core infrastructure, support Microsoft 365 and user administration, assist with device deployment, and work with third‑party suppliers to keep systems secure and reliable.

Qualifications

• 4+ years of 2nd line IT experience.
• TCP/IP networking and DNS.
• PowerShell scripting for automation.
• Active Directory and Group Policy administration.
• Windows 11 fundamentals.
• Office 365 suite management and user support.
• Hardware and printer troubleshooting and support.
• Strong troubleshooting skills.

Responsibilities

• Provide 2nd line IT support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Coordinate with third‑party suppliers as required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.

Skills

2nd Line IT Support

TCP/IP Networking

DNS

PowerShell Scripting

Active Directory & Group Policy

Windows 11

Office 365 Suite

Hardware & Printer Support

Troubleshooting

Job description

2nd Line IT Support Engineer

Plymouth 45,000

Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands‑on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.

Working as part of a collaborative IT team, you'll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable and efficient.

Key Responsibilities

• Provide 2nd line IT support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third‑party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Skills and Experienced Required

• Minimum 4 years of 2nd Line IT Experience
• TCP/IP Networking and DNS
• Powershell Scripting
• Active Directory & Group Policy
• Windows 11
• Office 365 Suite
• Hardware & Printer Support
• Troubleshooting

Desirable Skills include:

• Hyper-V
• Cisco Networking
• SQL Server
• Experience in a Manufacturing Environment

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.