2nd Line IT Support Engineer

Hunter Selection; Plymouth; Vor Ort; GBP 38.000 - 52.000; Vollzeit

Zusammenfassung

Hunter Selection represents a Plymouth-based client seeking a hands-on 2nd Line IT Support Engineer to join their internal IT team. The role focuses on high-quality end-user support, troubleshooting complex issues and contributing to IT service improvements.

You will provide 2nd line support, manage tickets, support Microsoft 365 and Active Directory, assist with device deployment and onboarding, and work with third‑party suppliers on IT projects.

Qualifikationen

• 4+ years of 2nd line IT support experience.
• Experience with Microsoft 365 administration and user support.
• Strong troubleshooting of hardware, software, and network issues.
• Experience in a manufacturing environment (desirable).

Aufgaben

• Provide 2nd line support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third-party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Kenntnisse

2nd Line IT Experience

TCP/IP Networking

DNS

Powershell Scripting

Active Directory & Group Policy

Windows 11

Office 365 Suite

Hardware & Printer Support

Troubleshooting

Tools

Hyper-V

Cisco Networking

SQL Server

Jobbeschreibung

2nd Line IT Support Engineer

Plymouth | £45,000

Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.

Working as part of a collaborative IT team, you'll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable and efficient.

Key Responsibilities

• Provide 2nd line support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third-party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Skills and Experienced Required

• Minimum 4 years of 2nd Line IT Experience
• TCP/IP Networking and DNS
• Powershell Scripting
• Active Directory & Group Policy
• Windows 11
• Office 365 Suite
• Hardware & Printer Support
• Troubleshooting

Desirable Skills include:

• Hyper-V
• Cisco Networking
• SQL Server
• Experience in a Manufacturing Environment

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.