2nd Line IT Support Engineer

TipTopJob; Plymouth; On-site; GBP 41,000 - 50,000; Full time

Job summary

TipTopJob in Plymouth is seeking a strong 2nd Line IT Support Engineer to join their busy internal IT function. You will provide hands-on support, troubleshoot complex issues, and contribute to service improvements across the organisation.

The role focuses on completing tickets, supporting Microsoft 365, AD, networking, and device deployment, with opportunities to work with third-party suppliers and help secure systems.

Qualifications

• Minimum 4 years of 2nd Line IT Experience.
• Strong knowledge of TCP/IP Networking and DNS.
• Proficient in PowerShell scripting.
• Experience with Active Directory and Group Policy.
• Familiarity with Windows 11 and Office 365.
• Hardware and printer support skills.
• Excellent troubleshooting abilities.

Responsibilities

• Provide 2nd line IT support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third-party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Skills

TCP/IP Networking

DNS

PowerShell Scripting

Active Directory & Group Policy

Windows 11

Office 365 Suite

Hardware & Printer Support

Troubleshooting

2nd Line IT Experience

Tools

Hyper-V

Cisco Networking

SQL Server

Job description

Plymouth GBP45,000

Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.

Working as part of a collaborative IT team, youll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable and efficient.

Key Responsibilities

• Provide 2nd line IT support to end users.
• Troubleshoot hardware, software and network issues.
• Manage and resolve support tickets efficiently.
• Support Microsoft 365 and user administration.
• Assist with device deployment and user onboarding.
• Work with third-party suppliers when required.
• Contribute to IT projects and system improvements.
• Maintain technical documentation and best practices.
• Help ensure systems remain secure and reliable.

Skills And Experienced Required

• Minimum 4 years of 2nd Line IT Experience
• TCP/IP Networking and DNS
• Powershell Scripting
• Active Directory and Group Policy
• Windows 11
• Office 365 Suite
• Hardware and Printer Support
• Troubleshooting

Desirable Skills Include

• Hyper:V
• Cisco Networking
• SQL Server
• Experience in a Manufacturing Environment

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.