2nd Line IT Support Engineer - Multi-Site Tech Hero

Beech Hall School Ltd; Buckingham; Remote; GBP 28,000 - 38,000; Full time

Job summary

Blenheim Schools in Buckingham is seeking an IT Support Engineer to join the IT team, providing 2nd line support across multiple sites and assisting with new technology rollouts.

The role requires 3–5 years in 2nd/3rd line support, strong Windows/Microsoft 365 knowledge, and experience with AD/Azure AD, Google Workspace, Jamf and Intune.

This is a permanent, 37.5‑hour week position starting in November 2026, based at Akeley Wood School, Buckingham.

Qualifications

• Professional IT qualification or related degree.
• 3–5 years in 2nd/3rd line support or MSP environment.
• Strong knowledge of Windows servers, desktops and Microsoft 365.
• Experience with AD, Azure AD, Google Workspace, Jamf and/or Intune.
• Good understanding of networking, cloud technologies and IT security.
• Experience in an ITIL-based support environment.
• Able to manage priorities, work independently and under pressure.
• Virtualisation, scripting or VoIP experience advantageous.

Responsibilities

• Provide 2nd line support for incidents, service requests and technical issues.
• Act as an escalation point for Service Desk engineers.
• Manage and resolve support tickets through to completion.
• Support Microsoft 365, Active Directory, Azure AD and Google Workspace environments.
• Configure and maintain laptops, mobile devices, printers and tablets.
• Manage devices using Jamf and/or Microsoft Intune.
• Support networking infrastructure, connectivity and telephony systems.
• Assist with cybersecurity incidents, system improvements and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.
• Build strong relationships with users and provide excellent customer service.

Skills

2nd/3rd Line Support

Windows Server

Microsoft 365

Active Directory

Azure AD

Google Workspace

Jamf

Intune

Networking

ITIL

Cybersecurity

Education

Professional IT qualification or related degree

Tools

Jamf

Intune

Job description

Blenheim Schools in Buckingham is seeking an IT Support Engineer to join the IT team, providing 2nd line support across multiple sites and assisting with new technology rollouts.

The role requires 3–5 years in 2nd/3rd line support, strong Windows/Microsoft 365 knowledge, and experience with AD/Azure AD, Google Workspace, Jamf and Intune.

This is a permanent, 37.5‑hour week position starting in November 2026, based at Akeley Wood School, Buckingham.