2nd Line IT Service Desk Engineer (Huddersfield Site)

FIRSTGROUP PLC; Leeds; On-site; GBP 16,000 - 19,000; Part time

Job summary

Blenheim Schools in Huddersfield is seeking a 2nd Line IT Service Desk Site Engineer to provide expert technical support across a busy environment. Based primarily at our Huddersfield site, you will resolve 2nd line incidents, support users onsite and remotely, and act as escalation for the wider team.

You will manage Active Directory, Microsoft 365, Azure AD and Google Workspace, configure devices, and contribute to service improvements while working with infrastructure and security experts.

Qualifications

• Experience in 2nd Line IT Support or IT Engineer role.
• Strong knowledge of Windows Server, AD, M365, Azure AD and Google Workspace.
• Experience with cloud technologies, hardware and user devices.
• Understanding of networking and security best practices.
• Excellent troubleshooting and customer-focused communication.

Responsibilities

• Resolve 2nd line IT incidents, requests and technical issues.
• Act as escalation point for Service Desk Engineers across sites.
• Manage user accounts, permissions and access across AD, M365, Azure AD and Google Workspace.
• Support server, network, cloud, telephony and cyber security environments.
• Configure and deploy laptops, tablets, mobile devices, printers and other hardware.
• Manage devices through Intune and Jamf.
• Investigate recurring issues and contribute to service improvements.

Skills

2nd Line IT Support

Service Desk

Active Directory

Microsoft 365

Azure AD

Google Workspace

Windows Server

Networking (Cisco Meraki)

Intune/Jamf

Troubleshooting

Communication skills

Tools

Intune

Jamf

Job description

Blenheim Schools in Huddersfield is seeking a 2nd Line IT Service Desk Site Engineer to provide expert technical support across a busy environment. Based primarily at our Huddersfield site, you will resolve 2nd line incidents, support users onsite and remotely, and act as escalation for the wider team.

You will manage Active Directory, Microsoft 365, Azure AD and Google Workspace, configure devices, and contribute to service improvements while working with infrastructure and security experts.