2nd Line IT Service Desk Engineer - Cloud & Apps

Beech Hall School Ltd; Huddersfield; Hybrid; GBP 16,000 - 19,000; Full time

Job summary

Blenheim Schools is hiring an IT Service Desk Engineer in Huddersfield. The role focuses on 2nd line support for diverse IT systems, cloud services, and a mix of onsite and remote user assistance.

You’ll help shape reliable IT services while working with modern technologies in a busy school environment. Ideal candidates have Microsoft 365, Active Directory, Azure AD experience, and strong troubleshooting and communication skills.

Qualifications

• Experience in an IT Support, Service Desk, Desktop Support, or IT Engineer role.
• Strong knowledge of Microsoft 365, Active Directory, Azure AD, and Windows environments.
• Experience supporting cloud services, hardware, software, and end-user devices.
• Good understanding of networking technologies, including LAN/WAN and Cisco Meraki.
• Experience with device management platforms such as Intune or Jamf.

Responsibilities

• Providing 2nd line technical support for a wide range of IT systems and users.
• Troubleshooting and resolving complex hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365, Azure AD, Active Directory, Google Workspace, and business-critical applications.
• Managing user accounts, permissions, and device deployments.
• Supporting laptops, mobile devices, printers, telephony, and network infrastructure.
• Using Microsoft Intune and/or Jamf to manage and maintain devices.
• Identifying trends, investigating recurring issues, and driving service improvements.
• Contributing to IT projects, technology rollouts, and continuous improvement initiatives.
• Acting as an escalation point and technical expert within the support team.

Skills

Microsoft 365

Active Directory

Azure AD

Windows environments

Networking (LAN/WAN)

Cisco Meraki

IT security best practices

Troubleshooting

Communication skills

Customer-focused service

Tools

Intune

Jamf

Job description

Blenheim Schools is hiring an IT Service Desk Engineer in Huddersfield. The role focuses on 2nd line support for diverse IT systems, cloud services, and a mix of onsite and remote user assistance.

You’ll help shape reliable IT services while working with modern technologies in a busy school environment. Ideal candidates have Microsoft 365, Active Directory, Azure AD experience, and strong troubleshooting and communication skills.