IT Service Desk Engineer

Blenheim Schools; Huddersfield; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Blenheim Schools is seeking an experienced IT Service Desk Engineer to join the growing IT team. The role involves owning technical issues, supporting users onsite and remotely, and contributing to infrastructure improvements across a busy organisation.

You will provide 2nd line support, work with Microsoft 365, Azure AD, Active Directory, and cloud services, and help shape the future IT services while delivering excellent customer experience.

Qualifications

• Experience in an IT Support, Service Desk, Desktop Support, or IT Engineer role.
• Strong knowledge of Microsoft 365, Active Directory, Azure AD, and Windows environments.
• Experience supporting cloud services, hardware, software, and end-user devices.
• Good understanding of networking technologies, including LAN/WAN and Cisco Meraki.
• Experience with device management platforms such as Intune or Jamf.
• Knowledge of IT security and cyber security best practices.
• Strong troubleshooting and analytical skills.
• Excellent communication skills and a customer-first approach.

Responsibilities

• Providing 2nd line technical support for a wide range of IT systems and users.
• Troubleshooting and resolving complex hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365, Azure AD, Active Directory, Google Workspace, and business-critical applications
• Managing user accounts, permissions, and device deployments
• Supporting laptops, mobile devices, printers, telephony, and network infrastructure
• Using Microsoft Intune and/or Jamf to manage and maintain devices
• Identifying trends, investigating recurring issues, and driving service improvements
• Contributing to IT projects, technology rollouts, and continuous improvement initiatives
• Acting as an escalation point and technical expert within the support team

Skills

2nd line support

Customer-focused

Strong communication

Troubleshooting

Cloud and IT security awareness

Problem solving

Team collaboration

Customer experience

Tools

Microsoft 365

Azure AD

Active Directory

Windows environments

Intune

Jamf

Networking basics (LAN/WAN)

Job description

Are you an experienced IT professional who enjoys solving problems, supporting users, and working with a wide range of technologies? We're looking for an IT Service Desk Engineer to join our growing IT team. This is an opportunity to take ownership of technical issues, work with modern cloud technologies, and play a key role in delivering a reliable, high-quality IT service across a busy organisation. You'll be far more than a helpdesk technician. As a trusted technical specialist, you'll support colleagues onsite and remotely, tackle complex challenges, contribute to infrastructure improvements, and help shape the future of our IT services. If you're passionate about technology, thrive in a hands‑on environment, and enjoy making a genuine difference through excellent support, we'd love to hear from you.

What you will be doing

• Providing 2nd line technical support for a wide range of IT systems and users
• Troubleshooting and resolving complex hardware, software, network, and cloud‑related issues
• Supporting Microsoft 365, Azure AD, Active Directory, Google Workspace, and business‑critical applications
• Managing user accounts, permissions, and device deployments
• Supporting laptops, mobile devices, printers, telephony, and network infrastructure
• Using Microsoft Intune and/or Jamf to manage and maintain devices
• Identifying trends, investigating recurring issues, and driving service improvements
• Contributing to IT projects, technology rollouts, and continuous improvement initiatives
• Acting as an escalation point and technical expert within the support team

You’ll be a proactive IT professional who enjoys solving problems and delivering an excellent customer experience.

• Experience in an IT Support, Service Desk, Desktop Support, or IT Engineer role
• Strong knowledge of Microsoft 365, Active Directory, Azure AD, and Windows environments
• Experience supporting cloud services, hardware, software, and end‑user devices
• Good understanding of networking technologies, including LAN/WAN and Cisco Meraki
• Experience with device management platforms such as Intune or Jamf
• Knowledge of IT security and cyber security best practices
• Strong troubleshooting and analytical skills
• Excellent communication skills and a customer‑first approach

About Blenheim Schools

Blenheim Schools is a growing family of innovative, high-quality independent schools committed to enabling outstanding futures for every pupil. Our ethos centres on truly understanding each child, their talents, character and aspirations by providing a personalised, ambitious education that helps every child to thrive.

We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence and champion every learner so they can discover their strengths and achieve their potential.

Joining Blenheim Schools means becoming part of a collaborative, forward‑thinking community that values creativity, inclusion and professional growth. Our teams are united by a shared belief in the power of education to transform lives and by a commitment to delivering outstanding experiences for pupils and families.

We are proud to be part of OFG Education, which in 2025 was officially certified as a Great Place to Work for the sixth consecutive year.