Second Line Support Engineer

Candour; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Ongoing training

Mentoring

Career development

Job summary

Candour is seeking a proactive and technically capable 2nd Line Support Engineer in Sheffield. In this role, you'll handle escalated incidents, troubleshoot Microsoft 365 and Windows systems, and manage user accounts. This position offers ongoing training, mentoring, and the opportunity to work on varied IT projects. Ideal candidates should have strong knowledge of Microsoft 365 and exhibit a problem-solving mindset. This is a great opportunity for someone looking to build their technical skills in a fast-paced environment.

Qualifications

• Strong knowledge of Microsoft 365 and Windows systems.
• A hands-on, problem-solving mindset with a willingness to learn.
• Thrives in a varied and busy role.

Responsibilities

• Handling escalated incidents and service requests.
• Troubleshooting across Microsoft 365 and Windows environments.
• Managing user accounts, permissions, and email systems.
• Providing remote support with occasional client visits.
• Diagnosing and resolving hardware and software issues.
• Supporting IT projects like system upgrades.

Skills

Microsoft 365

Windows systems

Problem-solving mindset

Job description

We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.

This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects.

What you’ll be doing:

• Handling escalated incidents and service requests as part of the 2nd line support team.
• Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure.
• Managing user accounts, permissions, and email systems (M365/Exchange).
• Providing remote support, with occasional visits to client sites.
• Diagnosing and resolving hardware, software, and basic networking issues.
• Supporting IT projects, including system upgrades and migrations.

What we’re looking for:

• Strong knowledge of Microsoft 365 and Windows systems.
• A hands‑on, problem‑solving mindset with a willingness to learn.
• Someone who thrives in a varied and busy role.

What’s on offer:

• Ongoing training, mentoring, and career development.