IT Onboarding & 2nd/3rd Line Engineer (M365/Azure)

Searchability®; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established technology provider is seeking an IT Support Technician to join their Sheffield team. This full-time permanent role involves onboarding new customers and providing 2nd/3rd line support across various technologies, including Microsoft 365 and Azure. The ideal candidate will have hands-on experience in IT support and possess solid troubleshooting skills. A salary range of £30,000–£35,000 is offered along with clear progression opportunities and ongoing training.

Qualifications

• Experience in a 2nd / 3rd line IT support role, preferably in an MSP or multi‑client environment.
• Strong hands‑on experience with Microsoft 365 and Azure / Entra ID.
• Experience with onboarding, migrations, or project‑based work.
• Solid Windows Server and core infrastructure troubleshooting skills.
• Strong problem‑solving ability and attention to detail.
• Confident communication skills with non‑technical users.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Act as a key technical contact for onboarding new customers.
• Take ownership of implementations from initial setup to full support handover.
• Provide 2nd/3rd line support across client environments.
• Troubleshoot issues and perform system health checks.
• Maintain documentation and identify improvements in customer systems.

Skills

IT Support

2nd Line

3rd Line

Microsoft 365

Azure

Windows Server

Networking

DNS

DHCP

Cloud

Onboarding

Migrations

Backup & DR

Cyber Security

Ticketing Systems

Tools

Veeam

Datto

Acronis

Job description

An established technology provider is seeking an IT Support Technician to join their Sheffield team. This full-time permanent role involves onboarding new customers and providing 2nd/3rd line support across various technologies, including Microsoft 365 and Azure. The ideal candidate will have hands-on experience in IT support and possess solid troubleshooting skills. A salary range of £30,000–£35,000 is offered along with clear progression opportunities and ongoing training.