2nd Line IT Support Engineer — Cloud & Security

Open Cosmos Ltd.; Reading; Remote; GBP 32,000 - 52,000; Full time

Job summary

Open Cosmos Ltd. is seeking a 2nd Line IT Support Engineer to strengthen IT operations across Windows, Linux, macOS, iOS/Android and networks. You will troubleshoot, perform root‑cause analysis, and implement corrective actions.

Administer Google Workspace/SAML? Entra ID, M365, Intune/Jamf/MDM, and support security patching and onboarding/offboarding of devices. This hands‑on role supports the COO teams with reliable, secure technology and clear communication to users and stakeholders across

Qualifications

• Strong troubleshooting across Windows, Linux, macOS, and mobile OS.
• Experience administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR and patching.
• Familiarity with ITSM/ticketing, change control, and documentation.

Responsibilities

• Escalated user support and complex incident handling.
• Contribute to automation, self-service, reporting and monitoring.

Skills

Windows

Linux

macOS

iOS/Android

Networking

Identity

Collaboration tools

Tools

M365

Entra ID

IAM

MFA/SSO

Intune/Jamf/MDM

EDR

Patching

Job description

Open Cosmos Ltd. is seeking a 2nd Line IT Support Engineer to strengthen IT operations across Windows, Linux, macOS, iOS/Android and networks. You will troubleshoot, perform root‑cause analysis, and implement corrective actions.

Administer Google Workspace/SAML? Entra ID, M365, Intune/Jamf/MDM, and support security patching and onboarding/offboarding of devices. This hands‑on role supports the COO teams with reliable, secure technology and clear communication to users and stakeholders across