2nd Line IT Support & Systems Engineer

Open Cosmos Ltd.

Colchester

Remote

GBP 32,000 - 45,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Open Cosmos Ltd. is seeking an experienced IT Support Engineer to join our COO operations. You will be the go-to for escalated user issues across Windows, Linux, macOS, and mobile OS, while administering Google Workspace, SSO/IAM, MFA and supporting our migration to M365 and Entra ID.

You will manage device lifecycles, endpoints with Intune/Jamf/MDM, and help deploy security baselines. Strong troubleshooting, clear communication, and scripting skills (PowerShell/Bash) are essential to keep users

Qualifications

Strong troubleshooting across Windows, Linux, macOS, and mobile OS.
Experience administering Google Workspace, SSO/IAM, MFA, and migration to M365/Entra ID.
Familiar with scripting/automation (PowerShell/Bash).
Clear communication translating tech to non-tech users.

Responsibilities

Own and resolve escalated IT issues across devices, networks, identity, and collaboration tools.
Troubleshoot, root-cause analysis, and implement fixes.
Meet SLAs and communicate with users and stakeholders.
Administer device management (Intune/Jamf/MDM) and security baselines.
Manage deployments and upgrades (office builds, migrations).
Support LAN/WLAN/VPN/DNS/DHCP/firewalls and liaise with providers.
Improve automation, self-service, reporting and monitoring.
Champion security best practices around patching and access controls.