2nd Line IT Support Engineer - Clinical & Security

The Methodist Church in Britain; West of England; Sur place; GBP 29 000 - 39 000; Plein temps

Résumé du poste

Bristol NHS Foundation Trust is seeking a 2nd line IT support specialist to join the Digital Services team across City, Weston and Southmead sites. You will fix desktop, laptop, mobile and clinical tech issues, configure Microsoft 365, and manage AD/Azure/MECM with strong cyber security focus.

You will work on incident response, service request handling and contribute to ITIL-based processes while supporting users and mentoring colleagues.

Qualifications

• Educated to A level standard or equivalent.
• Experience in a desktop support environment.
• Experience acting as technical lead on minor works or projects.
• Experience supporting iOS and Android devices.
• Proven track record of excellent customer service in a busy environment.

Responsabilités

• Provide 2nd line technical support for desktops, laptops, tablets, smartphones, telephony and peripherals, across multiple sites.
• Diagnose and resolve hardware, software, network and cyber security issues, escalating where required.
• Install, configure and support Windows, iOS, Android and Microsoft 365 platforms.
• Administer Active Directory, Azure, MECM and mobile device management solutions.
• Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems and specialist clinical technologies.
• Contribute to device deployments, moves, upgrades and system changes.
• Maintain asset registers, licensing compliance, documentation and SOPs.
• Promote cyber security best practice through patch management and threat response.
• Work within ITIL processes for incidents, problems, changes and configurations to meet service levels.
• Provide customer service to technical and non-technical users, with clear communication.
• Mentor colleagues and collaborate with internal teams and vendors on continuous service improvement.
• Take part in an on-call rota.

Connaissances

Windows

Microsoft 365

Troubleshooting

Customer service

Incident management

Formation

A levels or equivalent

Outils

Azure

Active Directory

MECM

Mobile device management

LAN/WAN

Description du poste

Bristol NHS Foundation Trust is seeking a 2nd line IT support specialist to join the Digital Services team across City, Weston and Southmead sites. You will fix desktop, laptop, mobile and clinical tech issues, configure Microsoft 365, and manage AD/Azure/MECM with strong cyber security focus.

You will work on incident response, service request handling and contribute to ITIL-based processes while supporting users and mentoring colleagues.