On-Site 2nd Line IT Support Engineer

The Christie NHS Foundation Trust; Manchester; Presencial; GBP 28 000 - 31 000; Tempo integral

Resumo da oferta

This is an exciting opportunity to join The Christie NHS Foundation Trust in Manchester as an IT Support Technician within the Digital Services department. Our Tech Bar team handles thousands of service requests monthly and provides second-line IT support to Trust staff, resolving complex incidents both remotely and on-site.

The role requires strong technical ability and customer-focused service, with responsibility for logging, tracking and resolving tickets, maintaining the ITSM system, and

Responsabilidades

• Log all Tech Bar calls reported by users, detailing time, date, customer name, location and description, and issuing a reference number.
• Provide proactive Technical Tier 2 IT support to all Trust staff.
• Handle escalated tickets from Tier 1, providing feedback when resolved to support the team’s development.
• Ensure all support requests and incidents are properly understood and recorded in the ITSM system.
• Track open tickets with regular updates to staff or departments on progress and resolution times.
• Provide in-depth technical experience to troubleshoot incidents.
• Support the installation and configuration of IT hardware and software as directed.
• Support video conferencing facilities as required.
• Deliver exceptional customer service and strive for first-time resolution.
• Proactively manage workloads and meet Tech Bar SLAs.
• Provide software advice on systems to help Trust staff utilise IT resources effectively.
• Liaise with third-party suppliers and support companies as required.
• Adhere to Tech Bar processes and Trust standards, and maintain the CMDB.
• Ensure the ITSM system is updated with activity, notes, to-dos and knowledge base articles.
• Adhere to security best practices given confidential information in the role.
• Contribute to personal development plans and continual technical knowledge improvement.
• Provide support for remote sites e.g., peripheral clinics and satellite sites.
• Participate in staff rota covering core business hours (8am-6pm, Mon-Fri, excluding bank holidays).
• This advert closes on Thu 29 Oct 2026.

Descrição da oferta de emprego

This is an exciting opportunity to join The Christie NHS Foundation Trust in Manchester as an IT Support Technician within the Digital Services department. Our Tech Bar team handles thousands of service requests monthly and provides second-line IT support to Trust staff, resolving complex incidents both remotely and on-site.

The role requires strong technical ability and customer-focused service, with responsibility for logging, tracking and resolving tickets, maintaining the ITSM system, and