2nd Line IT Engineer – Windows, M365 & Security (Birmingham)

CV Screen Ltd; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension contributions

Electric Vehicle Scheme

23 days’ holiday + bank holidays

Job summary

CV Screen Ltd. is seeking an IT Support Engineer to join their Birmingham office. You will be the escalation point for complex issues, ensuring secure and reliable systems while contributing to infrastructure projects. The role is office-based, in Birmingham city centre, with salary up to £32,000 and benefits.

You will work closely with the Head of IT, handle escalations, and support a growing IT team with opportunities for career development and diverse technical exposure.

Qualifications

• Second-line IT support experience in Windows 10/11 and Microsoft 365 environments.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VPN) with troubleshooting skills.
• Excellent customer service and a full UK driving licence; willing to travel to other offices.

Responsibilities

• Take ownership of escalated tickets and diagnose hardware, software, network, printing and telephony faults.
• Administer users/services across Active Directory, Entra ID and Microsoft 365.
• Build, deploy and maintain laptops, desktops and mobile devices, including patching and MDM.
• Monitor security alerts, backups and disaster recovery in line with GDPR and Cyber Essentials.
• Support office moves, hardware refreshes and rollouts with third-party suppliers.

Skills

Second-line IT support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Networking

Troubleshooting

Customer service

UK driving licence

Job description

CV Screen Ltd. is seeking an IT Support Engineer to join their Birmingham office. You will be the escalation point for complex issues, ensuring secure and reliable systems while contributing to infrastructure projects. The role is office-based, in Birmingham city centre, with salary up to £32,000 and benefits.

You will work closely with the Head of IT, handle escalations, and support a growing IT team with opportunities for career development and diverse technical exposure.