2nd Line Support Engineer – NHS Digital Services

Bristol NHS Foundation Trust; Bristol; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Job summary

Bristol NHS Foundation Trust is seeking a capable 2nd line IT support professional to deliver desktop, laptop and mobile device support across multiple sites. You will troubleshoot hardware, software and cyber security issues, install and support Windows, iOS, Android and Microsoft 365, and contribute to on-call and cyber security initiatives.

The role requires strong customer service skills, ITIL-aligned processes and the ability to work across Bristol, Weston and North Bristol sites.

Qualifications

• Experience in a desktop support environment.
• Ability to diagnose hardware, software, network and cyber security issues.
• Ability to configure and support Windows, iOS, Android and Microsoft 365 platforms.

Responsibilities

• Provide 2nd line technical support across desktops, laptops, tablets, smartphones and peripherals.
• Diagnose and resolve hardware, software, network and cyber security issues.
• Install, configure and support Windows, iOS, Android and Microsoft 365 platforms.
• Support LAN/WAN networks, video conferencing and clinical technologies.

Skills

Desktop Support

Windows

M365

Education

A-level or equivalent

IT professional qualification

Tools

MECM

Azure

Job description

Bristol NHS Foundation Trust is seeking a capable 2nd line IT support professional to deliver desktop, laptop and mobile device support across multiple sites. You will troubleshoot hardware, software and cyber security issues, install and support Windows, iOS, Android and Microsoft 365, and contribute to on-call and cyber security initiatives.

The role requires strong customer service skills, ITIL-aligned processes and the ability to work across Bristol, Weston and North Bristol sites.