Senior 2nd Line IT Support Engineer - Windows/M365, On-Site

Hamilton Barnes; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

Hamilton Barnes is recruiting two 2nd Line IT Support Engineers for a private healthcare provider in Earls Court, London. The role is on-site, offering day-to-day autonomy in a hospital environment and a fast-track start on a 3‑month contract.

You will own and resolve 2nd line incidents, troubleshoot a range of hardware and software issues, and support Microsoft 365, Windows and AD. This hands‑on position involves working with service desk teams, with strict SLAs and onboarding/offboarding tasks.

Qualifications

• Proven 2nd line desktop or end‑user support experience.
• Strong Windows and Microsoft 365 knowledge.
• Active Directory/Entra ID administration experience.
• Confident troubleshooting networking and Wi‑Fi issues.
• Experience with an ITSM tool such as ServiceNow.
• Strong stakeholder communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Own and resolve 2nd line incidents and service requests across the site.
• Troubleshoot hardware, software, mobile device, printer and connectivity issues.
• Install, configure and maintain end‑user devices and applications.
• Support the Microsoft 365, Windows and Active Directory environment.
• Manage tickets end to end, keeping documentation and updates accurate.
• Prioritise workload against SLAs and elevate where needed.
• Support onboarding, offboarding and access management.
• Assist with device refresh programmes and wider IT projects.
• Maintain up to date asset and configuration records.
• Work closely with the wider service desk, technical teams and third parties.

Skills

Windows & Microsoft 365

AD/Entra ID

Networking & Wi‑Fi

ITSM (ServiceNow)

Stakeholder communication

Multitasking

Tools

ServiceNow

Job description

Hamilton Barnes is recruiting two 2nd Line IT Support Engineers for a private healthcare provider in Earls Court, London. The role is on-site, offering day-to-day autonomy in a hospital environment and a fast-track start on a 3‑month contract.

You will own and resolve 2nd line incidents, troubleshoot a range of hardware and software issues, and support Microsoft 365, Windows and AD. This hands‑on position involves working with service desk teams, with strict SLAs and onboarding/offboarding tasks.