2nd Line IT Engineer – London (Remote + Onsite Travel)

Set2Recruit; Greater London; Hybrid; GBP 32,400 - 39,600; Full time

Benefits offered by this job

Salary up to £36,000

Annual bonus up to 10%

22 days annual leave, increasing to 27

Fully covered travel and hotel expenses

£25 per day food allowance during HQ visits

Training and certification support

Employee recognition incentives

Modern office facilities including gym and sauna

Clear progression pathway into 3rd Line Engineering roles

Job summary

An IT service provider is seeking a skilled 2nd Line Support Engineer in Greater London. In this role, you will resolve escalated technical issues while supporting client environments remotely and onsite. Responsibilities include providing technical support for Microsoft 365, Azure, and Windows Server, troubleshooting networking issues, and collaborating with senior engineers. You will also benefit from a competitive salary, annual bonuses, and extensive training opportunities while traveling to client sites across London.

Qualifications

• Experience in a 2nd Line Support role, ideally within an MSP environment.
• Strong knowledge of Microsoft 365 and Windows Server.
• Good understanding of networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel regularly to client sites.

Responsibilities

• Provide 2nd Line technical support across client IT environments.
• Deliver onsite technical support to clients across London when required.
• Troubleshoot and support Microsoft 365, Azure, and Intune environments.
• Manage and troubleshoot virtualisation platforms such as VMware or Hyper-V.
• Diagnose and resolve networking issues.

Skills

Microsoft 365

Windows Server

Virtualisation (VMware or Hyper-V)

Networking fundamentals

Troubleshooting

Client-facing experience

Tools

VMware

Hyper-V

Job description

An IT service provider is seeking a skilled 2nd Line Support Engineer in Greater London. In this role, you will resolve escalated technical issues while supporting client environments remotely and onsite. Responsibilities include providing technical support for Microsoft 365, Azure, and Windows Server, troubleshooting networking issues, and collaborating with senior engineers. You will also benefit from a competitive salary, annual bonuses, and extensive training opportunities while traveling to client sites across London.