2nd Line Support Engineer

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment; Cambridge; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Industry-leading training and certification support

Clear promotion routes

Supportive team culture

Job summary

A leading technology recruitment firm is seeking a 2nd Line Technical Engineer, offering a competitive salary between £30k - £36k. Responsibilities include delivering 2nd Line support for Microsoft 365 and working with Sophos security solutions. The role emphasizes strong customer service and provides opportunities for career advancement. The ideal candidate will enjoy a dynamic MSP environment and engage in technical problem-solving.

Qualifications

• Experience supporting Microsoft 365 environments.
• Familiarity with security tools like Sophos.
• Full UK driving license and willingness to travel.

Responsibilities

• Deliver 2nd Line support via various channels.
• Support Microsoft 365 environments and firewall security.
• Mentor 1st Line colleagues and log support tickets.

Skills

Experience with Microsoft 365 admin

Customer service mindset

Basic networking

Endpoint security

Tools

Sophos

ConnectWise

Job description

Overview

2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k

This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Delivering 2nd Line support via phone, remote tools and onsite visits
• Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
• Working with Sophos for endpoint and firewall security
• Using ConnectWise as your central service desk platform
• Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers
• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need

• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
• Familiarity with Sophos and ConnectWise (or similar tools)
• Strong customer service mindset – confident, friendly, and proactive
• Full UK driving licence and happy to travel locally to customer site
• Eligible for BPSS clearance

What’s on offer

• Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
• Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
• Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
• Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.

Location

Cornwall, United Kingdom