2nd Level Application Support Engineer

Jas Gujral; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A financial services company in the London area is seeking a 2nd Level Application Support Engineer for a 12-month contract. This role involves monitoring application components, providing global support, and resolving complex production issues in a fast-paced trading environment. The ideal candidate must have a bachelor's degree, at least 3 years of experience in a support role, proficiency in Windows/Linux environments, and scripting skills. Competitive pay at circa £400 per day is offered.

Qualifications

• Previous career roles in Support Analyst within the Financial industry, at least 3+ years.
• Hands-on experience in support of a real-time trading environment.
• Basic knowledge of infrastructure concepts.

Responsibilities

• Monitor application components.
• Provide global support, including weekend availability.
• Investigation and resolution of production-related issues.
• Build monitoring tools for production environments.
• Support complex efforts involving analysis, design, development, and testing.

Skills

Windows operating environment

Linux operating environment

Scripting languages (Shell, Perl, Python)

Debugging skills

Analytical skills

Communication skills

Knowledge of FIX protocol

DevOps tools (Bamboo, Jenkins)

Education

Bachelor’s degree in Computer Science, Engineering, or Mathematics

Job description

2nd Level Application Support Engineer

We are looking for a experienced technical engineer to join our growing Equities business.

The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments.

As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues.

Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect.

The business is a growth area, with current investments taking place in all of the technology, business and middle office areas.

Primary Responsibilities

• Monitor application components.
• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
• Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc.
• Knowledge of configuration Management systems such as Ansible.
• Strong Knowledge of CI tools such Bamboo or Jenkins.
• Ability to work both independently and in groups in an energetic, diverse environment.
• Debugging the system and fixing the production related issues.
• Handles complex operational tasks and recommends process and technology changes.
• Build monitor tools for production environments.
• Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth.
• Knowledge of networking and storage concepts.
• Escalate / follow-up on permanent fix for development related issues.
• Provide solutions for application automation.
• Manage communication of system and application outages to the end users whenever required.
• Resolve complex application and technical problems.
• Build, test and install software in Dev, QA, Prod/DR environment.
• Support complex efforts involving Analysis, Design, Development and testing of various application components

Desired Experience/ Skills

• Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
• Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs.
• Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc.
• Basic knowledge of infrastructure concepts.
• Nice to understand Devops tools such Bamboo or Jenkins.
• Hands-on experience in support of a real-time trading environment.
• Knowledge of support applications that use high-performance messaging/middleware.

• Strong analytical, and verbal and written communication skills.
• Strong Knowledge of FIX protocol.
• Java, C#, C++ development skills set, nice plus.

Personal Attributes

• Good communication skills, including the ability to write clearly.
• Able to function effectively as a member of a team.
• Proactive with respect to personal and technical development.

The position is based in the City London.

The duration of this contract is 12 months.

The rate for this assignment is circa £400 per day.

Please do send your CV to us in Word format along with you daily rate in GBP and availability.