2nd/3rd line project engineer

Interaction Recruitment; Hitchin; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company is seeking a 3rd line Technical Support & Project Engineer in Hitchin. This full-time role involves delivering exceptional IT solutions, providing onsite support, and implementing system improvements. The ideal candidate will have experience in managed services and excellent problem-solving skills.

Qualifications

• Experience in working at an MSP, both onsite and support desk.
• Outstanding problem-solving, communication, and customer service skills.
• Technical knowledge of LAN/WAN, Routing, Switching.

Responsibilities

• Provide in-person support and project delivery to clients.
• Deliver remote support from the office and manage escalation.
• Maintain accurate technical documentation for support services.

Skills

Problem-solving

Customer service

Communication

Troubleshooting

Tools

Microsoft 365

Microsoft Endpoint Manager

Windows Server

LAN/WAN technologies

WatchGuard firewalls

PSA (Autotask)

Job description

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Overview

Reference
446191 Salary
£40,000 - £45,000/annum Job Location
- United Kingdom -- England -- East of England -- Hertfordshire -- Hitchin Job Type
Permanent Posted
Friday, May 9, 2025

3rd line Technical Support & Project Engineer

Contract: Full-time, Permanent

Salary: Up to £46,000 (Dependent on experience)

Working hours:, Monday to Friday office hours (Excluding Public Holidays)

40 hours per week

About the role:

We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.

Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members.



We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.



We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.

Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members.

We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.

Minimum Requirements:

· Experience in working at an MSP. With both onsite and support desk experience.

· Must be UK Resident, with own car available for business use.


Requirements:

· Outstanding problem-solving and troubleshooting skills.

· Excellent written and verbal communication.

· Outstanding customer service skills.

· Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.

· Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.

· Management and troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.

· A good understanding of virtualization technologies such as Hyper-V.

· Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs

· Understanding of backup, recovery and business continuity concepts.

· Understanding of security concepts, Cyber essentials framework, compliance and governance.

· Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.

· Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.

· Add and maintain accurate technical documentation.

· Experience with PSA (Autotask preferred) & working to SLAs.

Desirable Skills & Qualifications

· Microsoft Certifications.

· Exposure to ITIL or other ITSM framework

IND-LET