24/7 Switchboard Operator – Emergency Communications

NHS; Chichester; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading healthcare provider in Chichester is seeking a Switchboard Operator to manage a high volume of calls around the clock. The role requires excellent communication and customer service skills, along with a GCSE in English. The operator will respond to emergency calls, maintain log documentation, and ensure effective communication across various teams. A resilient candidate who can work under pressure is encouraged to apply. Competitive pay conditions and a supportive working environment are provided.

Benefits

Flexible working to support work-life balance

Supportive work environment

Qualifications

• Proven customer service skills and excellent telephone manner are essential.
• Must have GCSE grade C or above in English.
• IT knowledge is necessary to operate PC-based switchboard systems.

Responsibilities

• Handle all incoming and internal calls professionally and efficiently.
• Respond to emergency calls and alarms as per procedures.
• Maintain accurate log books and documentation for the switchboard services.

Skills

Excellent telephone manner

Proven customer service skills

Resilience

IT knowledge to operate PC based software systems

Clerical experience

Education

GCSE grade C or above in English

Job description

A leading healthcare provider in Chichester is seeking a Switchboard Operator to manage a high volume of calls around the clock. The role requires excellent communication and customer service skills, along with a GCSE in English. The operator will respond to emergency calls, maintain log documentation, and ensure effective communication across various teams. A resilient candidate who can work under pressure is encouraged to apply. Competitive pay conditions and a supportive working environment are provided.