NOC Shift Lead - Incident & SLA Champion (Belfast)

Capita; Belfast; Presencial; GBP 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Pension

Life assurance

Career development opportunities

Descripción de la vacante

A leading service provider in Belfast is seeking a Network Operations Center Manager to oversee shift performance and manage technical service teams. This mid-senior level role requires proven leadership experience, ITIL knowledge, and strong communication skills. Responsibilities include monitoring network performance and driving process improvements. This full-time position offers a competitive salary of £48K, including shift allowance, alongside pension and career development opportunities.

Formación

• Proven experience leading technical service teams.
• Strong communication and problem-solving skills.
• Ability to manage escalations effectively.
• Eligible for Security Clearance (SC minimum).

Responsabilidades

• Oversee shift performance and allocate tasks.
• Act as an escalation point for major incidents.
• Monitor network performance and ensure SLA compliance.
• Drive process improvements and team development.

Conocimientos

Leadership of technical service teams

Communication skills

Problem-solving skills

ITIL knowledge

Descripción del empleo

A leading service provider in Belfast is seeking a Network Operations Center Manager to oversee shift performance and manage technical service teams. This mid-senior level role requires proven leadership experience, ITIL knowledge, and strong communication skills. Responsibilities include monitoring network performance and driving process improvements. This full-time position offers a competitive salary of £48K, including shift allowance, alongside pension and career development opportunities.