24/7 Major Incident Response Analyst

Fidelity International; Bristol; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global financial services company is seeking an Operational Duty Analyst to join their Enterprise Service Management team in Kingswood. This shift-based role is crucial for managing disruptions to services and ensuring effective Incident Management. Candidates should possess strong problem-solving skills, experience with monitoring systems like Moogsoft and ServiceNow, and demonstrate an ability to handle high-pressure situations. The company values team collaboration and offers a supportive work culture.

Benefits

Comprehensive benefits package

Support for personal development

Flexible working arrangements

Qualifications

• Good under pressure with experience in minor incidents.
• Awareness of Problem and Change management.
• Capable of troubleshooting alerts and issues.

Responsibilities

• Manage interruptions to services and ensure Major Incident Management process is effective.
• Provide support to the MIM team around alerts and requests.
• Train Operational Duty Managers in relevant systems.

Skills

Understanding of monitoring and alerting systems

Understanding of ServiceNow

Experience/awareness of alert types

Ability to co-ordinate incident activity

Good business awareness

Ability to multi-task and prioritise

Ability to identify related changes

Customer-oriented decision making

Understanding of priorities

Ability to communicate relevant information

Tools

Moogsoft

ServiceNow

Job description

A global financial services company is seeking an Operational Duty Analyst to join their Enterprise Service Management team in Kingswood. This shift-based role is crucial for managing disruptions to services and ensuring effective Incident Management. Candidates should possess strong problem-solving skills, experience with monitoring systems like Moogsoft and ServiceNow, and demonstrate an ability to handle high-pressure situations. The company values team collaboration and offers a supportive work culture.