24/7 CCTV & Incident Response Operator

Nite Lite Security Services; Tonna; On-site; GBP 18,000 - 24,000; Full time

Job summary

Nite Lite Security Services in the United Kingdom (Wales) seeks a vigilant night-shift security controller to monitor CCTV and respond to alarms. You will work 24/7 on a rota, including weekends and bank holidays, using PCs and security software.

The ideal candidate stays calm under pressure, communicates well, and provides reliable handovers to the on-duty manager. Duties include responding to alerts, contacting emergency services, booking guards, and completing daily reports.

Qualifications

• Calm under pressure and professional in high-stress situations.
• Strong customer service focus and clear communication.
• Comfortable using PCs and security software.

Responsibilities

• Respond to alerts from clients' security systems (panic alarms, intruder alarms, access control, CCTV).
• Answer inbound calls and liaise with clients, site owners, and emergency services as needed.
• Operate and monitor CCTV; coordinate incidents and report activities.
• Liaise with third parties such asPolice and partner security firms; ensure proper handovers.

Skills

Calm under pressure

Telephone etiquette

Good communication

Night shifts

Computer skills

Attention to detail

Tools

CCTV systems

Job description

Nite Lite Security Services in the United Kingdom (Wales) seeks a vigilant night-shift security controller to monitor CCTV and respond to alarms. You will work 24/7 on a rota, including weekends and bank holidays, using PCs and security software.

The ideal candidate stays calm under pressure, communicates well, and provides reliable handovers to the on-duty manager. Duties include responding to alerts, contacting emergency services, booking guards, and completing daily reports.