Night Operations Controller – Security Control Room

Hollybank Trustees Ltd; Carlisle; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Full training

28 days holiday (pro rata)

Company contributory pension scheme

Full uniform provided

Double time on bank holidays

Job summary

Hollybank Trustees Ltd in Carlisle is seeking a reliable Administrator to support the Operations Team during nights and weekends. This onsite role involves handling calls, incident reporting, CCTV monitoring, and coordinating with mobile response units to ensure safe, uninterrupted security services.

You will manage shifts, maintain records, and assist with welfare checks while adapting to a fast-paced environment. Full training provided, with weekend/nights flexibility required.

Qualifications

• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Responsibilities

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving ‘dropped shifts’ / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills

Problem solving

Communication skills

IT skills

Attention to detail

Work under pressure

Job description

Hollybank Trustees Ltd in Carlisle is seeking a reliable Administrator to support the Operations Team during nights and weekends. This onsite role involves handling calls, incident reporting, CCTV monitoring, and coordinating with mobile response units to ensure safe, uninterrupted security services.

You will manage shifts, maintain records, and assist with welfare checks while adapting to a fast-paced environment. Full training provided, with weekend/nights flexibility required.