24/7 Security Controller – CCTV & Incident Response

Nite Lite Security Services; Neath; On-site; GBP 18,000 - 24,000; Full time

Job summary

Nite Lite Security Services in the United Kingdom (Wales, Neath) seeks a calm, customer-facing security officer. You will respond to alarms, monitor CCTV, coordinate with emergency services, and manage shift bookings. Full training provided; night shifts and 24/7 coverage required.

A positive attitude, strong communication, and computer literacy are essential. Role involves liaising with clients, site owners, and authorities, reporting daily activities, and supporting a small team on a

Qualifications

• No prior experience required; full training provided.
• Friendly, positive attitude and good customer service focus.
• Confident with using computers and Windows OS.
• Able to stay composed during incidents and night shifts.
• Willing to work 24/7 shifts and bank holidays per rota.

Responsibilities

• Respond to alerts from clients' security systems (panic alarms, intruder alarm, access control and CCTV).
• Answer inbound calls and, when needed, contact emergency services and clients.
• Liaise with site owners, Police, partner security firms and other bodies.
• Operate and monitor CCTV.
• Act as emergency coordinator following safety procedures.
• Perform access control duties at the control room or remotely.
• Book guards on and off shifts.
• Respond to incidents and keep the manager informed.
• Complete daily activity/disturbance reports.
• Communicate with local businesses regarding significant events.
• Liaise with guards and shift patterns.
• Sign in/out of keys.
• Act on alarm activations by phone.
• Stay vigilant with good attention to detail.
• Stay composed when handling incidents at client premises.
• Be confident using PCs and related software.
• Demonstrate excellent spoken communication skills.

Skills

Communication

Phone etiquette

Calm under pressure

Attention to detail

Computer literacy

Teamwork

Night shifts

Customer service

Situational awareness

Tools

Windows OS

Job description

Nite Lite Security Services in the United Kingdom (Wales, Neath) seeks a calm, customer-facing security officer. You will respond to alarms, monitor CCTV, coordinate with emergency services, and manage shift bookings. Full training provided; night shifts and 24/7 coverage required.

A positive attitude, strong communication, and computer literacy are essential. Role involves liaising with clients, site owners, and authorities, reporting daily activities, and supporting a small team on a