Control Room Operator: 24/7 Security & Incident Response

MAN COMMERCIAL PROTECTION LIMITED; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Full uniform supplied

In-house training CCTV and First Aid

IPSA membership

Perks at Work discounts

24-hour counselling helpline IPSA

24-hour legal helpline IPSA

Overtime available on request

Free parking

Job summary

MAN Commercial Protection Limited is seeking a Security Officer to join our Control room and Mobile Response team at Head Office. The role covers days, nights and weekends with shift times 06:30-18:30 and 18:30-06:30, paying £14.00 per hour.

You will manage calls, complete incident reports, and support rostering and site communications. Applicants should have SIA DS and CCTV licences, good communication skills, and experience with time and attendance systems.

Qualifications

• Experience in the security industry is advantageous but not essential.
• Experience using a time and attendance or workforce management system.
• Experience working on the telephones is essential.
• SIA DS and CCTV Licence are essential.
• A 5-year checkable work/education history is required.

Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved promptly.
• Report writing and completing incident forms.
• Rostering/scheduling, communicate with site leaders and adjust as needed.
• Escalate health & safety or HR issues as appropriate.
• Liaise with contract managers on workplace issues, reports, complaints, and queries.
• Comply with Mobile Patrol unlocks/locks and patrol schedules.
• Respond to intruder alarms and liaise with police and emergency services.

Skills

Excellent communication

Teamwork

Computer literacy

UK driving licence

5-year history

Tools

Timegate roster management

MS Office (Excel/Outlook)

Job description

MAN Commercial Protection Limited is seeking a Security Officer to join our Control room and Mobile Response team at Head Office. The role covers days, nights and weekends with shift times 06:30-18:30 and 18:30-06:30, paying £14.00 per hour.

You will manage calls, complete incident reports, and support rostering and site communications. Applicants should have SIA DS and CCTV licences, good communication skills, and experience with time and attendance systems.