Customer Service Manager

React Recruitment Ltd; Colchester; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

25 days leave + 8 BH

Birthday day off

Share scheme (quarterly)

Free parking

Job summary

React Recruitment Ltd in Colchester, Essex is seeking a Customer Service Manager for a fully office-based role. You will lead and mentor the customer service team, build modern department processes, and oversee day-to-day operations to support sales through upselling and cross-selling initiatives.

The ideal candidate has proven leadership in CS, experience rolling out new software and systems, and strong knowledge of CRM tools like Microsoft Dynamics Business Central.

Qualifications

• Proven leadership in a Customer Service Manager role.
• Track record rolling out new software, systems, and procedures.
• Advanced proficiency with customer support tools (Dynamics / Business Central) and workflow automation.
• Experience handling exports and shipping quotes.
• Outstanding problem-solving with a calm, professional approach to escalations.

Responsibilities

• Lead and mentor the customer service team.
• Oversee CRM/ticketing system implementations.
• Collaborate cross-functionally to support sales through upselling and cross-selling initiatives.

Skills

Leadership

CRM systems

Workflow automation

Exports & shipping quotes

Problem solving

Tools

Microsoft Dynamics / Business Central

Job description

Job Title: Customer Service Manager

Fully office-based working

Location: Colchester, Essex (free parking)

Salary: Competitive - confirmed on first phone call

Benefits: 25 days leave + 8 BH

Paid day for your birthday

Share scheme paid quarterly

Hours: Monday to Friday

7.30am to 4.30pm - 40 hours per week

No remote or hybrid working

Reports to: Sales Director

Desirable: German speaker

Our client is seeking an ambitious Customer Service Manager looking for a role with a genuine path to the Board

In this pivotal Customer Service Manager position, you will lead and mentor the customer service team while building modern departmental processes. You will oversee day-to-day operations, lead CRM/ticketing system implementations, and collaborate cross-functionally to support sales through upselling and cross-selling initiatives.

Customer Service Manager requirements

Essential

• Proven leadership experience in a Customer Service Manager role.
• A track record of successfully rolling out new software, systems, and procedures.
• Advanced proficiency in customer support tools (e.g., Microsoft Dynamics / Business Central) and workflow automation.
• Experience handling exports and shipping quotes.
• Outstanding problem-solving skills with a calm, professional approach to escalations.

Desirable

• Background within manufacturing or packaging or similar.
• Experience supporting B2B customers, distributors, or public sector organizations.
• Knowledge of ISO standards or quality compliance.
• German language skills are a distinct advantage.
• Commercial Growth: Proactively manage the "In the Pot" (ITP) process and maximize cross selling/upselling opportunities