IT 1st Line Support Technician

East Surrey College / John Ruskin College; Redhill; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Two pension schemes

Generous holiday package

Free onsite parking

Fully equipped gym

Job summary

East Surrey College / John Ruskin College is seeking an IT 1st Line Support Technician to join the IT Services team. You will provide first-line technical support to staff and students across College campuses, troubleshoot hardware and software, and support a modern Microsoft 365 environment.

The role is full-time (37 hours/week) with a salary of £28,337 per annum. Interviews are expected week commencing 5 October. We offer pension choices, holiday allowance, free onsite parking and gym access.

Qualifications

• Proven experience in a 1st Line IT Support role.
• Experience with Microsoft 365 (O365) admin, Intune/Endpoint Manager and Windows 11.
• Understanding of Microsoft Windows desktop technologies.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proactive, organised and solutions-focused approach.

Responsibilities

• Be the first point of contact for IT support requests via phone, email, tickets and face-to-face.
• Troubleshoot hardware, software and network issues and deploy devices.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Assist with account management and user access requests.
• Maintain documentation and support onboarding/offboarding activities.
• Monitor IT systems and seek service improvements with colleagues.

Skills

1st Line IT Support

Microsoft 365 (O365)

Intune / Endpoint Manager

Windows 11

Windows desktop tech

Communication skills

Team collaboration

Proactive problem solving

Job description

IT 1st Line Support Technician

College location:East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: £28,337 per annum

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group.

This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.

What you'll be doing

You'll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support. You'll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests. You'll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.

What we're looking for

• Proven experience in a 1st Line IT Support role
• Strong hands-on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11
• Understanding of Microsoft Windows desktop technologies
• Excellent communication and customer service skills
• Ability to work effectively both independently and as part of a team
• A proactive, organised and solutions-focused approach to work

Interviews are expected to take place week commencing the 5th of October.

In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adultsand expect all staff and volunteers to share this commitment. Both College Campus' aresmoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.