IT Support Associate - 1st/2nd Line Help Desk

Barnsley College; South Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Job summary

Barnsley College is seeking an enthusiastic IT Junior Support to join our IT Services team. You will provide first and second line IT support to staff and students, handling queries via the Service Desk, phone, email and in person.

You will assist with maintenance, installation and repair of IT equipment, support deployment of hardware and software, and contribute to IT projects while supporting onboarding for new staff in a secure IT environment.

Qualifications

• 1st and 2nd line IT support experience
• Experience with Windows server-based environments
• Experience with Microsoft technologies (MS 365, Windows)
• Knowledge of cyber security principles
• Strong communication and time management
• Motivation to work with staff and students
• Ability to build professional relationships with boundaries

Responsibilities

• Provide first and second line IT support via Service Desk, phone, email and in-person
• Assist with maintenance, installation and repair of IT equipment
• Support deployment of hardware and software
• Contribute to IT projects and onboarding of new staff
• Manage IT assets and inventory
• Deliver high-quality IT services across the College

Skills

1st line IT support

Windows server

Microsoft technologies

Cyber security

Communication

Time management

Customer service

Problem solving

Education

Level 2 English and Maths

Tools

PC hardware

IT asset management

Job description

Barnsley College is seeking an enthusiastic IT Junior Support to join our IT Services team. You will provide first and second line IT support to staff and students, handling queries via the Service Desk, phone, email and in person.

You will assist with maintenance, installation and repair of IT equipment, support deployment of hardware and software, and contribute to IT projects while supporting onboarding for new staff in a secure IT environment.