1st Line IT Technician

Yeovil College; Yeovil; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual salary £24,707

Full-time (37h/wk)

30 days holiday

Pension 16.1%

Staff discount

Professional development

Employee assistance programme

Onsite gym

Subsidised catering

Cycle to work

Staff parking

Job summary

Yeovil College is seeking a 1st Line IT Technician to join our IT Services team. You will provide frontline helpdesk support for staff and students, diagnose hardware and software issues and assist with deployment and maintenance of devices.

You will work on IT security, asset records and collaborate with suppliers on projects and events, while expanding knowledge across systems and software in a supportive team.

Qualifications

• Experience configuring and troubleshooting Windows 11 desktops and laptops.
• Proficient with Microsoft 365 applications.
• Level 3 IT qualification and GCSE English/Maths at grade 4/C or above.
• Excellent communication and customer service.
• Team player who can work independently and meet deadlines.

Responsibilities

• Support and resolve helpdesk requests for staff and students.
• Deploy, install and maintain desktop and mobile devices.
• Maintain IT security and asset records.
• Collaborate with suppliers and contribute to IT projects and College events.
• Develop knowledge across systems and software.

Skills

Windows 11 support

Microsoft 365 proficiency

Education

Level 3 IT qualification

GCSE English & Maths

Job description

1st Line IT Technician

Join our IT Services team as a 1st Line IT Technician at YeovilCollege, providing outstanding technical support to staff and students. You’ll be at the heart of our helpdesk, diagnosing and resolving hardware and software issues and supporting a wide range of devices and systems.

This is a varied, hands‑on role where you’ll manage helpdesk requests, build strong relationships with customers and use your initiative to resolve issues quickly and effectively. You’ll support the deployment, installation and maintenanceof desktop and mobile devices, help maintain IT security and asset records, work with suppliers and contribute to IT projects and College events. You’ll also have the opportunity to develop your knowledge across a wide range of systems and software.

If you’re looking for a role where you can make a real difference, build your technical experience and be part of a supportiveIT team,

What we’relooking for:

• Experience configuring, supporting and troubleshooting Windows 11 desktops and laptops, with strong fault-finding and problem-solving skills
• Confident using Microsoft 365 applications with excellent general IT skills
• Level 3 IT qualification or equivalent, alongside GCSEs (or equivalent) including English and Maths at Grade 4/C or above
• Excellent communication and interpersonal skills, with a strong focus on first-class customer service
• A positive team player who can work independently, use initiative and build effective working relationships
• Highly organised and accurate, with the ability to prioritise workloads, manage competing demands and meet deadlines

What we offer:

• Annual Salary: £24,707
• Full-time position, 37 hours per week, all year round
• 30 days holiday (plus Christmas closure & bank holidays)
• Generous pension scheme of 16.1%employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistanceprogramme
• Freeonsite gymSubsidised catering facilities
• Cycle to work scheme
• Access to free staff parking

Safeguarding Statement

Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks.

Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website.

DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults