IT Junior Support

Barnsley College; South Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Job summary

Barnsley College is seeking an enthusiastic IT Junior Support to join our IT Services team. You will provide first and second line IT support to staff and students, handling queries via the Service Desk, phone, email and in person.

You will assist with maintenance, installation and repair of IT equipment, support deployment of hardware and software, and contribute to IT projects while supporting onboarding for new staff in a secure IT environment.

Qualifications

• 1st and 2nd line IT support experience
• Experience with Windows server-based environments
• Experience with Microsoft technologies (MS 365, Windows)
• Knowledge of cyber security principles
• Strong communication and time management
• Motivation to work with staff and students
• Ability to build professional relationships with boundaries

Responsibilities

• Provide first and second line IT support via Service Desk, phone, email and in-person
• Assist with maintenance, installation and repair of IT equipment
• Support deployment of hardware and software
• Contribute to IT projects and onboarding of new staff
• Manage IT assets and inventory
• Deliver high-quality IT services across the College

Skills

1st line IT support

Windows server

Microsoft technologies

Cyber security

Communication

Time management

Customer service

Problem solving

Education

Level 2 English and Maths

Tools

PC hardware

IT asset management

Job description

IT Junior Support
Department: IT
Salary: 26,667 per annum
Contract Type: Permanent Full-time 37 hours per week

Reference: REC2500 Closing Date: Sunday 20th September 2026

The Opportunity
Barnsley College is looking for an enthusiastic and customer-focused IT Junior Support professional to join our IT Services team.

This is an exciting opportunity for someone looking to develop their career in IT within a large and diverse organisation that supports thousands of staff and students. Working as part of a dedicated IT team, you will play a key role in ensuring users can access and effectively utilise the College's technology systems.

The successful candidate will provide first and second line support, responding to technical queries via the Service Desk, telephone, email and face-to-face support. You will assist with the maintenance, installation and repair of IT equipment, support the deployment of hardware and software, and contribute to maintaining a secure and efficient IT environment.

You will also have the opportunity to be involved in IT projects, support onboarding activities for new staff, manage IT assets and inventory, and work alongside experienced colleagues to help deliver outstanding IT services across the College.

This role is ideal for a motivated individual who enjoys problem-solving, delivering excellent customer service and building a career in information technology.

About You

We are looking for an individual who is passionate about technology and committed to delivering excellent support to users.

Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Required

• Level 2 English and Maths or equivalent qualification (or willingness to work towards)
• Previous experience in providing 1st line IT support
• Previous experience in the use and support of IT systems in a Windows server-based environment
• Previous experience in the use and support of Microsoft technologies (i.e. M356, Windows)
• Knowledge of maintaining and supporting PC and associated peripheral hardware
• Good fault-finding skills
• Understanding of cyber security
• Excellent communication skills
• Ability to use initiative
• Good time management skills with ability to prioritise work
• Smart and presentable
• Motivation to work with children, young people and vulnerable adults
• Ability to form and maintain highly effective relationships and personal boundaries with children, young people and vulnerable adults
• Emotional resilience with challenging behaviours