IT Junior Support

Barnsley College; Barnsley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Barnsley College is seeking an enthusiastic IT Junior Support to join the IT Services team. You will provide first and second line support, helping users access technology systems across the College.

This role involves maintenance, installation and repair of IT equipment, deploying hardware and software, and contributing to IT projects while supporting onboarding for new staff. A proactive IT mindset and customer-focused approach are essential.

Qualifications

• 1st line IT support experience or equivalent is required.
• Experience with Windows server-based environments and Microsoft technologies.
• Strong communication skills and ability to manage time effectively.
• Willingness to work with children, young people and vulnerable adults and uphold safeguarding.

Responsibilities

• Provide 1st and 2nd line IT support via Service Desk, telephone, email and face-to-face.
• Assist with maintenance, installation and repair of IT equipment and support hardware/software deployment.
• Contribute to a secure and efficient IT environment and help deliver IT services across the College.
• Support onboarding activities for new staff and manage IT assets/inventory.
• Participate in IT projects and collaborate with colleagues to improve IT services.

Skills

1st line IT support

Windows hardware & software

Fault-finding

Cyber security awareness

Communication

Time management

Initiative

Customer service

Safeguarding awareness

Emotional resilience

Education

Level 2 English & Maths

Tools

Windows Server

Microsoft 365 / Windows

Job description

IT Junior Support

Department: IT

Salary: £26,667 per annum

Contract Type: Permanent Full-time 37 hours per week

Reference: REC2500 | Closing Date: Sunday 20th September 2026

The Opportunity

Barnsley College is looking for an enthusiastic and customer-focused IT Junior Support professional to join our IT Services team.

This is an exciting opportunity for someone looking to develop their career in IT within a large and diverse organisation that supports thousands of staff and students. Working as part of a dedicated IT team, you will play a key role in ensuring users can access and effectively utilise the College's technology systems.

The successful candidate will provide first and second line support, responding to technical queries via the Service Desk, telephone, email and face-to-face support. You will assist with the maintenance, installation and repair of IT equipment, support the deployment of hardware and software, and contribute to maintaining a secure and efficient IT environment.

You will also have the opportunity to be involved in IT projects, support onboarding activities for new staff, manage IT assets and inventory, and work alongside experienced colleagues to help deliver outstanding IT services across the College.

This role is ideal for a motivated individual who enjoys problem-solving, delivering excellent customer service and building a career in information technology.

About You

We are looking for an individual who is passionate about technology and committed to delivering excellent support to users.

Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Required

• Level 2 English and Maths or equivalent qualification (or willingness to work towards)
• Previous experience in providing 1st line IT support
• Previous experience in the use and support of IT systems in a Windows server-based environment
• Previous experience in the use and support of Microsoft technologies (i.e. M356, Windows)
• Knowledge of maintaining and supporting PC and associated peripheral hardware
• Good fault-finding skills
• Understanding of cyber security
• Excellent communication skills
• Ability to use initiative
• Good time management skills with ability to prioritise work
• Smart and presentable
• Motivation to work with children, young people and vulnerable adults
• Ability to form and maintain highly effective relationships and personal boundaries with children, young people and vulnerable adults
• Emotional resilience with challenging behaviours